MedicinesComplete have reported that some customers are experiencing a code 500 server error when visiting the site.
If you encounter this, to resolve the problem please clear your cookies and cache following the steps below ensuring you select the longest date range (all time) where prompted.
Google Chrome
1. Open Chrome, select the three dot menu icon in the top right corner, and select ‘Delete browsing data’.
2. In the next screen, select ‘All Time’ from the time range and make sure the following check boxes are checked:
- ‘Cookies and other site data’
- 'Cached images and files'
Then select ‘Delete data’ and close your browser.
3. Open a new Chrome session and you should be able to access MedicinesComplete as usual.
Microsoft Edge
1. Open Edge, select the three dot menu icon in the top right corner, and select ‘Settings’.
2. Click on ‘Privacy, search, and services’ in the left hand pane.
3. Scroll down to ‘Clear browsing data now’ and click ‘Choose what to clear’
4. In the pop-up, select ‘All time’ from the drop-down menu, and tick the boxes next to:
- ‘Cookies and other site data’
- ‘Cached images and files’
Then select ‘Clear now’ and close your browser.
5. Open a new session on Edge and you should be able to access MedicinesComplete as usual.
6. You may optionally wish to return to ‘Profiles’ via ‘Settings’, then ‘Sync’ and press ‘Re-sync’ if required.
Please forward this email to your colleagues as necessary.
If you continue to experience a problem, please get in touch at pharmpress-support@rpharms.com
For more information on clearing your cookies and cache see: Google Chrome or Microsoft Edge.
