eResources Status Blog - LibGuides at University of Huddersfield

A network issue is currently affecting access to some library resources and systems.

IT Support are working to resolve the issue ASAP. If you need access to something urgently please let us know.

Apologies for any inconvenience

Recent Posts

IT Network issue affecting access to library resources (Resolved)

A network issue is currently affecting access to some library resources and systems.IT Support are working to resolve the issue ASAP. If you need access to something urgently please let us know. Apologies for any inconvenience...

Access issue: MedicinesComplete

MedicinesComplete have reported that some customers are experiencing a code 500 server error when visiting the site.If you encounter this, to resolve the problem please clear your cookies and cache following the steps below ensuring you select the longest date range (all time) where prompted.Google Chrome1. Open Chrome, select the three dot menu icon in the top right corner, and select ‘Delete browsing data’.2. In the next screen, select ‘All Time’ from the time range and make sure the following check boxes are checked:‘Cookies and other site data’ 'Cached images and files' Then select ‘Delete data’ and close your browser.3. Open a new Chrome session and you should be able to access MedicinesComplete as usual.Microsoft Edge1. Open Edge, select the three dot menu icon in the top right corner, and select ‘Settings’.2. Click on ‘Privacy, search, and services’ in the left hand pane.3. Scroll down to ‘Clear browsing data now’ and click ‘Choose what to clear’4. In the pop-up, select ‘All time’ from the drop-down menu, and tick the boxes next to: ‘Cookies and other site data’‘Cached images and files’Then select ‘Clear now’ and close your browser.5. Open a new session on Edge and you should be able to access MedicinesComplete as usual. 6. You may optionally wish to return to ‘Profiles’ via ‘Settings’, then ‘Sync’ and press ‘Re-sync’ if required.Please forward this email to your colleagues as necessary.If you continue to experience a problem, please get in touch at pharmpress-support@rpharms.com For more information on clearing your cookies and cache see: Google Chrome or Microsoft Edge. ...

Lexis+ access issues (Resolved)

We've had reports that some students have been unable to access content in Lexis+.If you're able to login to Lexis+ but unable to open any content please follow the steps below:Login to Lexis+: https://plus.lexis.com/uk?federationidp=DVDQGQ66614 Click the 3 dots at the top right of the screen and go to Sign-in profile:3. Copy the Subscriber ID: 4. Email: technical.helpdesk@lexisnexis.co.uk with your subscriber ID and a description of the problem. If you have any other issues, questions or need an article or case urgently please let us know...

British Pharmacopoeia unavailable (Resolved)

British Pharmacopoeia is currently unavailable.Unfortunately, a change made by the supplier has affected our ability to access this resource. The issue has been reported and we are hoping it will be resolved ASAP.In the meantime please try the following alternative login instructions or you can consult the print copy on floor 5 of the library Apologies for the inconvenience....