eResources Status Blog

A network issue is currently affecting access to some library resources and systems.

IT Support are working to resolve the issue ASAP. If you need access to something urgently please let us know.  

Apologies for any inconvenience

MedicinesComplete have reported that some customers are experiencing a code 500 server error when visiting the site.

If you encounter this, to resolve the problem please clear your cookies and cache following the steps below ensuring you select the longest date range (all time) where prompted.

Google Chrome
1. Open Chrome, select the three dot menu icon in the top right corner, and select ‘Delete browsing data’.
2. In the next screen, select ‘All Time’ from the time range and make sure the following check boxes are checked:

• ‘Cookies and other site data’ 
• 'Cached images and files' 

Then select ‘Delete data’ and close your browser.

3. Open a new Chrome session and you should be able to access MedicinesComplete as usual.

Microsoft Edge
1. Open Edge, select the three dot menu icon in the top right corner, and select ‘Settings’.
2. Click on ‘Privacy, search, and services’ in the left hand pane.
3. Scroll down to ‘Clear browsing data now’ and click ‘Choose what to clear’
4. In the pop-up, select ‘All time’ from the drop-down menu, and  tick the boxes next to: 

• ‘Cookies and other site data’
• ‘Cached images and files’

Then select ‘Clear now’ and close your browser.

5. Open a new session on Edge  and you should be able to access MedicinesComplete as usual. 
6. You may optionally wish to return to ‘Profiles’ via ‘Settings’, then ‘Sync’ and press ‘Re-sync’ if required.

Please forward this email to your colleagues as necessary.

If you continue to experience a problem, please get in touch at pharmpress-support@rpharms.com 

For more information on clearing your cookies and cache see: Google Chrome or Microsoft Edge. 

We've had reports that some students have been unable to access content in Lexis+.

If you're able to login to Lexis+ but unable to open any content please follow the steps below:

1. Login to Lexis+:  https://plus.lexis.com/uk?federationidp=DVDQGQ66614
    
2. Click the 3 dots at the top right of the screen and go to Sign-in profile:

3. Copy the Subscriber ID:

 4. Email: technical.helpdesk@lexisnexis.co.uk with your subscriber ID and a description of the problem.

If you have any other issues, questions or need an article or case urgently please let us know

British Pharmacopoeia is currently unavailable.

Unfortunately, a change made by the supplier has affected our ability to access this resource. 

The issue has been reported and we are hoping it will be resolved ASAP.

In the meantime please try the following alternative login instructions or you can consult the print copy on floor 5 of the library 

Apologies for the inconvenience.

The British Library’s EThOS, service which provides access to UK PhD theses, is still unavailable after a serious ransomware attack late last year.

Although many of the British Library’s online services are now up and running, we still do not know when EThOS will be available again.

For the latest information, please see the BL's Cyber incident update.

Until EThOS is back up and running again, if you need access to a thesis please try the following:

• Check access via the relevant University's repository 
• Open Access Theses and Dissertations (OATD) provides access to Open Access PhDs around the world.
• Contact the Author directly

AES are currently experiencing issues with how they provide access to this resource, specifically surrounding Ezproxy which is the system we currently use. The team are working on it as a top priority, but have advised it may take some time to resolve.

In the meantime, you can access the resource by going to this link: https://aes2.org/publications/elibrary 

Then scroll down to the Institutional subscribers link: 

Then enter the username and password from this page to access the resource: https://library.hud.ac.uk/resourcelink/142 

Please email e.mailbox@hud.ac.uk if you have any issues or a specific article you need to access.

Apologies for the inconvenience.