This page provides advice on common problems you may encounter when using journals.
If you can't find a solution to your issue here, you can email firstname.lastname@example.org for help. Please include a screenshot of any error message in your email, if you can.
Here are the answers to some common issues experienced with journals.
By logging in to Summon with your University ID and password, you will be automatically logged into most articles and databases. However, occasionally some may ask you for an extra login. If you are asked for an extra password, look to see if there is a link on the login page to an Institutional login, or Login with your University button or similar. This should usually take you to a list of universities - select University of Huddersfield from the list.
If this does not work, or there is no such option on the login page, please email email@example.com with the details of what you were trying to access and we will investigate the issue.
Ensure you have logged into Summon or follow the steps above to log in via the Institutional Login. If this does not work, or there is no such option on the login page, please email firstname.lastname@example.org with details of the article you were trying to access.
This usually occurs for one of the following reasons:
a) You have not accessed the database through the Library website. Ensure that you login to Summon and then access the database through your Library Subject Guide or the A-Z list of electronic resources.
b) The article is not available to read in full from this particular database. This is the more likely option if you are correctly logged in via the Library website and the article is not labeled as 'HTML full text' or 'PDF Full Text'.
The database may provide a Check for Full Text link to try to find it in the Library from another source.
Google Scholar has improved its ability to recognise that you are a member of the University of Huddersfield, and may sometimes provide a full-text link, though this method is less reliable than using Summon.
If the article is essential to your work, you can request it as an inter-library loan, and we will provide a copy if available.
Check at the top of your browser window that your browser allows pop-ups. You may need to click to enable or allow this. Also check your device's downloads folder, as the article may have automatically downloaded to there.
This sometimes occurs when you attempt to print an article from the web browser window. Try to download and print from a PDF copy of the article if possible. If a PDF download is not available, look for the printer-friendly icon on the web page and print using this function.
Most articles can also be downloaded in PDF format to read offline. This will require a PDF reader on your device. University computers have the necessary software.